REFUND & RETURNS POLICY
1. Overview
Sun Wall Trading Sdn. Bhd. aims to ensure customer satisfaction by providing quality furniture and interior products. This policy outlines the terms for returns, exchanges, and refunds.
2. Return Eligibility
Returns are accepted under the following conditions:
- Request must be made within 7 days from delivery date
- Item must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
3. Non-Returnable Items
The following items are not eligible for return:
- Assembled or installed furniture
- Customized or made-to-order items
- Items damaged due to misuse or improper handling
- Clearance or promotional items
4. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Provide photos or videos as evidence
- We will arrange for replacement, repair, or refund after assessment
5. Refund Process
- Approved refunds will be processed within 7–14 business days
- Refunds will be made via the original payment method
- Delivery charges are non-refundable unless due to our error
6. Exchange Policy
Exchanges are allowed only for:
- Defective products
- Incorrect items delivered
All exchanges are subject to stock availability.
7. Return Shipping
- Customers are responsible for return shipping costs unless the issue is due to our error
- We recommend using a trackable delivery service
8. Limitation of Liability
We are not liable for indirect or consequential damages arising from the use of our products.
9. Contact for Returns
Email: sun_wall@outlook.com
Phone: (+60)17-330 8958