SHIPPING POLICY

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1. Shipping Coverage

We provide delivery services throughout Malaysia, including both West Malaysia and East Malaysia. Selected products may be limited to specific areas due to size or logistics constraints.

2. Order Processing

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• Large furniture items may require additional processing time

3. Delivery Timeframe

Estimated delivery times:

• West Malaysia: 3–7 business days
• East Malaysia: 5–10 business days

Delivery times may vary depending on product size, availability, and location.

4. Shipping Charges

Shipping fees are calculated based on:

• Delivery location
• Product size and weight
• Number of items ordered

Final shipping charges will be shown at checkout or quotation stage.

5. Delivery Arrangements

• Large furniture items may require scheduled delivery
• Customers may be contacted to arrange suitable delivery timing
• Assembly services may be available upon request (additional charges may apply)

6. Delivery Conditions

• Customers are responsible for ensuring access for delivery (e.g., lifts, parking)
• Additional charges may apply for difficult access or special handling

7. Failed Delivery

If delivery fails due to incorrect address or unavailability:

• Re-delivery charges may apply
• Storage fees may be imposed for delayed arrangements

8. Delays and Liability

We are not responsible for delays caused by:

• Courier or logistics disruptions
• Weather conditions
• Incomplete or incorrect delivery information

9. Contact for Shipping Inquiries

Email: sun_wall@outlook.com
Phone: (+60)17-330 8958